Terms & Conditions of Business
1. Introduction
1.1 These terms and conditions (“the terms”) govern every contract made between Pro Gym Solutions for the supply of goods and services to any person, firm or company (“the client”).
1.2 The terms prevail over any written terms and conditions of the client. Any variation to the terms must be agreed in writing by a Director or Senior Manager of Pro Gym Solutions.
1.3 All contracts between Pro Gym Solutions and the client will be governed by English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
1.4 Pro Gym Solutions reserve the right to change these terms and conditions from time to time and a copy of our latest terms and conditions of business will be shown on the following web page: www.progymsolutions.co.uk/terms-conditions
2. Quote & Booking Conditions
2.1 All quotes are valid for sixty (60) days from the date of the quotation. If acceptance is received after this period has lapsed, the job may be required to be requoted.
2.2 Bookings will only be confirmed once you (the client) have accepted our quote in writing. Acceptance via text message or WhatsApp is acceptable.
2.3 If your company requires a purchase order or work order for invoice approval, your booking will be treated as a provisional booking until we receive the purchase order or work order via email.
2.4 Provisional bookings may only be held for up to 7 days without a purchase order or work order, after which time we reserve the right to release the date. This period may be extended by written agreement from ourselves.
2.5 If a job is agreed on the basis of equipment being sent to us in advance for pre-build, then we will require the equipment to be sent to us at least 2 weeks prior to the install start date unless otherwise agreed.
3. Transport
Pro Gym Solutions can assist in arranging transportation for you, the client, under the following conditions:
3.1 There must be a suitable area for the vehicles to park and load, unless otherwise agreed in writing.
3.2 Transportation quotes are based on a 2-hour loading and unloading period. Additional charges may apply for delays beyond this time. If the delay is attributed to you, the client, or your client, a fee of £60 per hour will be incurred.
3.3 Any parking fines resulting from inadequate loading or unloading space will be the responsibility of the client unless otherwise agreed in writing.
3.4 If the client confirms a loading area for the booked vehicle size but it is not feasible, additional charges may apply.
3.5 Cancellation of transportation with less than 24 working hours notice will result in full charges being invoiced back to you, the client.
4. Plant Hire
Pro Gym Solutions can arrange plant hire (i.e. forklifts, genie lifts) on behalf of you, the client, based on the following conditions being met:
4.1 It is understood that forklifts cannot be operated/driven on main roads.
4.2 There must be somewhere secure for the equipment to be stored after delivery until it has been collected by the supplier.
4.3 If it is found after the equipment has been delivered that there is nowhere safe to store it and any damages occur whilst Pro Gym Solutions are off site, then any charges will be invoiced back to you, the client.
4.4 At least one contact name and number will be required in advance which can be passed on to our supplier. This person(s) must be available to meet the driver to advise where the equipment should be left and to accept the keys (if applicable). They must then be available to meet the driver on the day of the collection to give the keys to the driver. If the keys can be left with reception then this is acceptable.
4.5 The site will need to be made aware by you, the client, that the equipment could be delivered the day before the extraction takes place, depending on the availability of the transport provided by the supplier. Equipment is unlikely to be collected until at least 12-24 hours after the extraction, possibly up to 7 days. If this is not possible then please contact us to discuss this as soon as possible.
4.6 If the equipment needs to be cancelled once it has been booked then this may be chargeable in full, depending on the terms and conditions of the supplier we hire the equipment from. Cancellation terms can be communicated to you upon request per booking.
5. Storage
5.1 We are able to store equipment on the client’s behalf upon request.
5.2 Unless otherwise agreed in writing, the cost for storage is £10 per pallet space, per week.
5.3 Storage costs start accumulating after 48 hours with a minimum of 1 week charged. Storage is calculated and charged in weekly increments and not per day.
5.4 Storage fees are not included in our quotes unless specifically stated as the cost is dependent on how many pallets spaces are used and how long equipment is stored in our warehouse.
6. Additional Charges
6.1 Quotations are determined using the site access information provided by you, the client. If we find upon arrival that the access details are inaccurate then additional charges may apply.
6.2 Quotations are determined by the kit list and/or job specification provided by you, the client. If the job specification differs from what we were informed of during the quoting process, additional charges may apply.
6.3 If any waiting time is incurred by our team due to any reason outside of our control such as a delay with your goods delivery or site not being ready, then additional labour will be charged back to you, the client at our hourly rate per man.
6.4 If we are required to bolt down any equipment and we are not aware of at the time of quoting, then additional charges will apply to cover the additional labour time and materials.
6.5 Transport - see clause 3.
6.6 Plant - see clause 4.
7. Invoicing & Payment
7.1 An invoice will be raised and sent via email to the email address provided by the client following the completion of the job. Our payment terms will be stated on the invoice and payment must be made by bank transfer by the due date. Failure to settle the invoice by the required date may result in your account being put on stop. Kindly note that we do not have the facility to take card payments.
7.2 New clients may be asked to settle their first invoice within 7 days of the invoice being raised and any future work will be invoiced on standard 30-day terms providing the first invoice was settled by the due date.
7.3 Pro Gym Solutions reserve the right to charge the client interest and administration charges on outstanding credit balances that have fallen outside of standard payment terms agreed, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and the Bank of England’s current base rate.
7.4 The client must contact Pro Gym Solutions concerning queries on an invoice within 14 calendar days of the date of the invoice in writing, otherwise the invoice will be deemed accepted by the client for payment in accordance with these terms.
8. Cancellation Policy
8.1 Confirmed bookings which are cancelled or postponed with less than 24 working hours notice will be chargeable in full. This is to cover our costs as we are unable to replace work at such short notice.
8.2 Transport cancellation - see clause 3.5.
8.3 Plant cancellation - see clause 4.6.
Last updated: 23.10.24